Make & Model Required To Make A Booking
(07) 3169 2530
The "Company" means Fridge Repairs Brisbane
The "Customer" means the company, firm, or person placing the order with the "Company".
The “Appliance” shall mean any appliance supplied by the customer to the company for repair.
The “Service” shall mean all services supplied by the company to the customer and includes any advice or recommendations.
The “Price” shall mean the price payable for the goods as agreed between the company and the Customer.
A “Sub contractor” shall mean any company, form or person that the company enlists the services of to perform appliance repairs on behalf of the customer.
The company may cancel any agreement to which these terms and conditions apply or cancel delivery of Goods or repairs at any time before by giving written notice to the customer. On giving such notice the company shall repay to the customer any sums paid in respect of the price. The company shall not be liable for any loss or damage whatever arising from such cancellation.
In the event that the customer cancels delivery of goods or repairs, the customer shall be liable for any loss incurred by The company (including, but not limited to, any loss of profits) up to the time of cancellation.
The company shall be entitled to cancel all or any part of any order of the customer which remains unfulfilled and all amounts owing to the company shall, whether or not due for payment, become immediately payable in the event that:
(a) any money payable to the the company becomes overdue, or in the contractor’s opinion the customer will be unable to meet its payments as they fall due; or
(b) the customer becomes insolvent, convenes a meeting with its creditors or proposes or enters into an arrangement with creditors, or makes an assignment for the benefit of its creditors; or
(c) a receiver, manager, liquidator (provisional or otherwise) or similar person is appointed in respect of the customer or any asset of the customer.
The company and customer agree that ownership of the goods shall not pass until:
(d) the customer has paid the company all amounts owing for the particular goods\repairs; and
receipt by the company of any form of payment other than cash shall not be deemed to be payment until that form of payment has been honoured, cleared or recognised.
Any instructions received by the company from the customer for the supply of goods\ repairs and/or the customer’s acceptance of goods\repairs supplied by the company shall constitute acceptance of the terms and conditions.
2.2 Where more than one Customer has entered into this agreement, the Customers shall be jointly liable for all payments of the Price.
2.3 Upon acceptance of these terms and conditions by the Customer the terms and conditions are binding and can only be amended with the written consent of The Company.
2.4 The Customer shall collect the Customer’s own Appliance(s) from the The Company premises within ten (10) working days of being advised that they are ready for collection by the Contractor. Failure by the Customer to collect their Appliance(s) from the The Company premises within ten (10) working days of written notification to do so by the Contractor shall entitle the Contractor to dispose of or on-sell the Appliance(s). Any loss incurred by The Company in the disposal or on-selling of the Customer’s Appliance(s) shall be passed on to the Customer.
Failure on the part of the Customer to collect their Goods from The Company premises within ten (10) working days of being advised by The Company that they are available for collection entitle The Company to send the Goods, via courier, to the Customer’s premises. The Customer shall be liable for all courier costs incurred by The Company.
At The Company sole discretion the Price shall be as indicated on invoices provided by The Company to the Customer in respect of Goods supplied
The Company reserves the right to change the Price in the event of a variation to the quotation.
At The Company sole discretion a deposit may be required.
At the The Company sole discretion:
(a) payment shall be due on delivery of the Goods; or
(b) payment shall be due before delivery of the Goods.
Time for payment for the Goods\Repairs is “Upon Completion of Work” Payment is made by cash, direct credit, or by any other method as agreed to between the Customer and The Company
GST and other taxes and duties that may be applicable shall be added to the Price except when they are expressly included in the Price.
4. Delivery Of Goods
At The Company sole discretion delivery of the Goods shall take place when:
(a) the Customer takes possession of the Goods at The Company address; or
(b) the Customer takes possession of the Goods at the Customer’s nominated address (in the event that the Goods are delivered by The company or nominated carrier); or
(c) the Customer’s nominated carrier takes possession of the Goods in which event the carrier shall be deemed to be the Customer’s agent.
4.2 At The Company’s sole discretion the costs of delivery are:
(a) included in the Price; or
(b) in addition to the Price; or
(c) for the Customer’s account.
The Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. In the event that the Customer is unable to take delivery of the Goods as arranged then The Company shall be entitled to charge a reasonable fee for redelivery.
Delivery of the Goods to a third party nominated by the Customer is deemed to be delivery to the Customer for the purposes of this agreement.
The Company shall not be liable for any loss or damage whatever due to failure to deliver the Goods (or any of them) promptly or at all.
When The Company retains ownership of the Goods to workshop, all risk for the Goods passes to the Customer on delivery.
5.2 If any of the Goods are damaged or destroyed following delivery but prior to ownership passing to the Customer, The Company is entitled to receive all insurance proceeds payable for the Goods. The production of these terms and conditions by the The Company is sufficient evidence of The Company rights to receive the insurance proceeds without the need for any person dealing with The Company to make further enquiries.
Whilst The Company will take all due care, shall not accept liability for any minor cosmetic damage (including but not limited to, scratches, cracks, and dents) that may be caused during the delivery, repair, or removal of the Appliance.
Whilst the The Company will take all due care, The Company shall not accept liability for any:
(a) damage caused to any thoroughfare used by The Company in accessing the Appliance or which may be used during its delivery, repair, or removal;
(b) damage caused to the area directly surrounding the Appliance which needs to be used in order for the company to repair the Appliance;
(c) damage caused to any furnishings or floor coverings during the delivery, repair, or removal of the Appliance.
Whilst The Company will take all due care, shall not accept any liability for any water damage caused during the testing, disconnection, reconnection, or subsequent operation of the appliance by the company. The Customer will supply any and all necessary items (including, but not limited to towels and buckets) in the event that water spillage occurs.
Rectification of any damage as described above shall be the sole responsibility of the Customer.
The Company shall accept no liability for, or damages caused, due to the failure of any further components on or part of an Appliance subsequent to repairs undertaken by the company. In the event of such a failure the cost of repair or replacement of all such components or any damages shall be the responsibility of the Customer.
Neither refunds nor part refunds are offered for repairs to any Electronic component Repairs and customer accepts full responsibility of repairs and will not seek any reimbursement of repair costs AFTER repairs have been completed.
All works are Quoted PRIOR to commencement of work. Onus is on customer to take responsibility of accepting these costs once work has been completed. The Company will not accept responsibility for the customer changing their mind or re-contemplating the charges or amount charged AFTER works have been completed.
We do not take responsibility for secondary faults found AFTER initial repairs – in some cases the technicians may advise the unit may have further faults – in this case, the company cannot refund for the initial repairs. All efforts will be made to limit further faults, however all costs for the secondary repairs are due and payable by the customer.
It is further agreed that:
(a) where practicable the Goods shall be kept separate and identifiable until The Company have received payment and all other obligations of the Customer are met; and
(b) The Company shall have the right of stopping the Goods in transit whether or not delivery has been made; and
(c) if the Customer fails to return the Goods to The Company then The Company or agent may enter upon and into land and premises owned, occupied or used by the Customer, or any premises as the invitee of the Customer, where the Goods are situated and take possession of the Goods; and
(d) until such time that ownership in the Goods passes to the Customer, if the Goods are converted into other products, the parties agree that The Company will be the owner of the end products.
The Customer shall inspect the repairs and shall within thirty (7) days notify The Company of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote. The Customer shall afford The Company an opportunity to inspect the Goods within a reasonable time following if the Customer believes the Goods are defective in any way. If the Customer shall fail to comply with these provisions the Goods shall be presumed to be free from any defect or damage. For defective repairs, which The Company has agreed in writing that the Customer is entitled to reject, The company’s liability is limited to either (at The Company’s discretion) replacing the Goods or repairing the Goods.
Please be aware we do not make the parts we install, we install them in good faith.
The Company warrants that if any defect in any workmanship of the company becomes apparent and is reported to the company within thirty (30) days of the date of repair, then The Company will either (at The Company’s sole discretion) replace or remedy the workmanship
The conditions applicable to the warranty
(a) the warranty shall not cover any defect or damage which may be caused or partly caused by or arise through:
(i) failure on the part of the Customer to properly maintain any Goods; or
(ii) failure on the part of the Customer to follow any instructions or guidelines provided by The Company
(iii) any use of any Goods otherwise than for any application specified on a quote or
(iv) the continued use of any Goods after any defect becomes apparent or would have become apparent to a reasonably prudent operator or user; or
(v) fair wear and tear, any accident or act of God.
(b) The Company has agreed in writing to accept the warranty; and
(c) The Company will not be liable for repairs completed to items which have not been stored or used in a proper manner; and
(d) Some electronic components come with a deposit refund attached to them. This means if we can return the old board to the supplier it may make the new part cheaper for The Customer. As normal business, we may apply these discounts without advising The Customer. If The Customer chooses to retain the old part, in some cases, it may make the cost of the new part slightly more expensive. It is your right to retain the old part if you wish but it is The Companies right to increase the cost of the new part if needed to offset the deposit we paid to have the parts stocked to fix your appliance.
The Company may (in its discretion) accept the refund of Repairs but this may incur a handling fee of twenty percent (20%) of the value of the refund
The Company shall not be liable to compensate the Customer for any delay in either replacing or remedying the workmanship or in properly assessing the Customer’s claim.
For Goods not manufactured by The Company, the warranty shall be the current warranty provided by the manufacturer of the Goods. The Company shall not be bound by nor be responsible for any term, condition, representation or warranty other than that which is given by the manufacturer of the Goods.
It is the Customer’s sole responsibility to provide The Company with all necessary documentation and warranty details that The Company might reasonably request in order to satisfy the requirements of the Warranty Provider and receive payment for the Services provided to the Customer. The Company shall not be liable in any way whatsoever for the failure of the Warranty Provider to accept the Customer’s warranty claim.
If for any reason the Warranty Provider fails to accept the Customer’s warranty claim, then the Customer shall be liable for all costs incurred by the company in relation to any work completed by The Company up to the point that The Company is notified that the warranty claim has not been accepted.
Warranty work is only completed between 9am and 3pm Weekdays and does not include public holidays.
Complaints to be lodged by sending an email to email@example.com
Your complaint, although regrettable, will be handled as quickly as possible. A review of the job will be undertaken and we will notify you as soon as possible.
To assist in this procedure, please provide as much detail as possible for a speedy resolution.